It won’t go up
or down.
No movement, repeated stopping, or a screen that no longer responds as expected.
Dallas–Fort Worth · Repair & service
Motorized patio screen not working?
Stuck screens. Uneven travel. Damaged mesh.
Start with a photo—not a new-screen quote.
EX Design Group reviews selected motorized patio screen systems for repair and maintenance, including some we did not originally install.
Service depends on the system, parts availability and installation conditions.
Photo-first reviewShow us the screen and the problem.
Your system, reviewedBrand, parts and installation considered.
Service by appointmentScope and charges confirmed before work.
Recognize the problem?
Tell us what your screen is doing.
You do not need to diagnose it yourself. A clear description helps us decide what to review next.
It won’t go up
It’s moving
unevenly.
One side is lower, the screen drags, or the fabric is not staying in its guide.
The mesh
is damaged.
A tear, loose edge, or visible wear. Send a close-up as well as the whole opening.
Something sounds
or feels wrong.
New noise, resistance, a control issue, or hardware that appears loose.
Already have screens?
A repair review.
Not a replacement pitch.
Whether your original installer is available or not, send us the details. We will review whether your system is one we can service.
Show us your screenSend the basics.
A photo, city or ZIP, brand if known, approximate age and what is happening. “Brand unknown” is fine.
We review the fit.
System compatibility, available parts and the installation may affect what can be done. Photos are a starting point, not a final diagnosis.
Agree on the next step.
If service is appropriate, appointment availability, scope and any inspection, labor or parts charges are confirmed before work proceeds.
Let’s see what’s going on.
Start with a photo.
Text your screen photos and city or ZIP to 214-402-4324. We’ll review whether we can help.
Dallas–Fort Worth service by appointment.
Send a repair photo
Text a repair photo Call 214-402-4324Opens a text draft on your device. Add details, attach photos, then tap Send. Nothing is submitted on this page.
What should I send?
- Your city or ZIP codeWhere is the screen installed?
- A whole-screen photo + problem close-upOnly take photos you can safely reach from the ground.
- Brand and approximate age, if knownNo label? Just tell us you are not sure.
- A short description of the issueFor example: “Left side stops halfway down.”
Prefer email? Open a repair email
Attach the photos yourself before sending.
Before you book
A few practical
questions.
Looking after a working screen?
Read the care & maintenance guide →
Can you service a screen you did not install?
We review selected systems installed by others. Please send photos and the brand if you know it. Compatibility, parts availability and installation conditions determine whether we can accept the work.
How much does a repair cost?
That depends on the system and the issue. A photo does not establish a final diagnosis or price. Any inspection, labor and parts charges will be discussed before work is authorized.
Is this covered by warranty?
Coverage depends on the applicable written warranty and the cause of the problem. Sending a request is not a warranty approval. Read the care and warranty information; project and manufacturer documents control.
Do I need to order new screens?
This page is for repair and maintenance requests. We first review whether your existing system can be serviced. If it cannot, we can discuss available alternatives separately.