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Questions before a site visit

Frequently Asked Questions

Start here, then send a photo when you are ready for project-specific direction.

What can motorized patio screens help with?

Depending on the selected material and system, screens can help manage direct sun, glare, insects, airflow and adjustable privacy.

What is the difference between a motorized screen and STAX?

A motorized screen uses flexible mesh or shade material. STAX uses clear, rigid acrylic panels that stack above or below the opening. Each project is evaluated before a recommendation is made.

Can I begin with a photo?

Yes. Send one clear patio photo, rough width and height within about one foot, and a short description of what you want to improve.

Do I need exact measurements first?

No. Rough measurements are enough for the first conversation. Final field dimensions are verified before products are ordered.

Is a photo-based estimate final?

No. It provides initial direction only. Final scope and pricing depend on field measurements, mounting conditions, electrical access and product selection.

Where does EX Design Group work?

EX Design Group is a service-area business serving project locations throughout Dallas–Fort Worth and surrounding North Texas communities. Visits are scheduled by appointment at the customer’s project location.

Can controls connect with other systems?

Control options vary by motor, product and project. Available wall controls, remotes and compatible integration options are reviewed during design.

What warranty applies?

Coverage varies by product, manufacturer, motor, controls, material, accessories and installation scope. The written manufacturer warranty and the warranty terms in your signed EX Design Group proposal or contract control.

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